Laura Smith

Owner | Business Specialist
Brief info

I love to be organised and have a genuine passion for business, employee engagement and workflow. I have spent the last 15 years working for and with various corporates, small business and educational organisations.

“Describe yourself in 3 words”

Organised. Determined. Positive.

 

This is always a difficult question to ask of yourself, so I asked my ex-employers and workmates and that is what they said about me.

I’m a hard worker, I love to be organised and have a genuine passion for business. I’ve worked with start-ups (my own and others) and corporates, so have the experience to help you grow your business. All done with a friendly smile and happy demeanour.

I work proactively, I care about quality and I teach you to “work smart” and grow your business.

Experience

I have spent the last 15 years working for corporate companies, small businesses and educational organisations at different levels of admin, management and customer service. This exposure to so many different sectors and roles has given me experience in many unexpected areas.

My roles have included Customer Service agent, Administration assistant, Team Manager, Office Manager and Complaints handler.

Get in touch

My professional attributes include:

  • Being highly organised with exceptional attention to detail
  • Experienced recruiter
  • Scribe and consultant for disciplinary hearings and sensitive meetings
  • Strong communicator with a confident and professional manner
  • Vast experience working & dealing with a variety of people and their individual needs
  • Ability to work effectively individually or as part of a team
  • Superb customer service skills with years of consumer and corporate customer service experience
  • Experience as a company representative dealing with OFCOM and the Telecommunications Ombudsman
  • Impeccable time management skills
  • Strong IT skills including Microsoft Office packages
  • Extremely discrete and GDPR compliant

I have worked with many small business clients across Staffordshire and Cheshire to teach them how to apply big business efficiency to their small business.

I specialise in a few key areas where I have the most experience and passion:

    • Employee Engagement – Employee satisfaction surveys, process documentation, absence cover.
    • Better ways of working – Process mapping, efficiency improvements, workflow streamlining, system and process consultation.
    • Manager Development – Teaching coaching skills, 121 skills, Mentoring and accountability partnering

My job is to free you from firefighting and working in your business and show you how to get the happy productive support you need from your business. You have can then work on your business with the support structure to support your vision.

You are the entrepreneur with the ‘what’ in mind, let me help your get your support team right so they can handle the ‘how’ 

Contact Me

I would love to get to know your business and see how we can work together.